Matiang’i orders public officers to hasten service delivery

Interior CS Dr. Fred Matiang'i
Interior CS Dr. Fred Matiang'i. PHOTO/COURTESY

The Kenyan government seeks to quell citizen disquiet through a raft of measures aimed at improving and enhancing the delivery of services in public offices. Interior Cabinet Secretary Dr. Fred Matiang’i speaking in Mombasa on Wednesday directed that issuance of basic legal documents like Identity cards, birth certificates, passports and death certificates to be facilitated on the same day of application.

This will, however, be a pilot module to be tested within Nairobi, with the CS saying that applicants in areas outside Nairobi will still have to wait for the normal timelines.

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Dr. Matiang’i was speaking during the opening of the National Security and Development Forum. “We cannot make Kenyans slaves in their country…that they have to pay our officers to get a service… This year we can’t experience the same reputation we have had about citizen services”, said Matiang’i.

Matiang’i also revealed that the government will be rolling out an intensive 6-month exercise geared towards harmonizing and conciliating data in an effort to ensure that Kenyans have speedy access to government services.